Home Care Coordinator Sue Burke shares why and how At Home Solutions is different with a
potential client and his adult son.
Recently I received a phone call from a gentleman who wanted to arrange home care services for his dad. I scheduled a visit with both of them, expecting to do a new client intake. Instead, the son asked to “interview” me and the company. He asked a lot of questions, such as how long had At Home Solutions been in business and how long had I worked for the company. I told him the company has been in business over ten years and that I have been with the company for nine and a half years. I explained how I began my career with the company by caring for my mother and later caring for other clients. I had worked as a home care aide for five years when I was offered the position of Home Care Coordinator. He next asked if I liked my job and I told him, yes, very much. He asked what I thought about At Home Solutions. I told him it was a great company to work for, and that we were recently named a top 25 work place for women by AZ magazine.
The son then asked if his dad would have one dedicated caregiver. I told him yes, but that there may be times when the aide may not be able to come because of illness or car trouble. I assured him if that was the case, I would send someone else out or I would provide the care myself. When he asked how I would introduce a worker to his dad, I told him I would personally bring the caregiver out to meet his dad and go over the care plan and tasks with her. Since he lived out of state, the son was concerned about staying informed about his dad’s health and care. I told him I would provide weekly updates on his dad’s doctor appointments and his well being. At the end of our meeting, the son said he and his dad were interviewing other agencies and would decide which company to hire later that
The next morning I received a call from the son. He and his dad had chosen At Home Solutions. I asked him what stood out about our company. He said the length of time in business and my answers to his many questions. He stated the other companies weren’t as confident when answering some of his questions and couldn’t guarantee the same caregiver or back-up staffing.
We encourage clients and family members to do their due diligence when considering in home care. If you would like a list of suggested questions to ask when interviewing a home care agency click here. We strive hard to offer personal, customized care that you can count on!